airEkey Care & Protect Carefree package for your smart lock

Don't worry about your front door. With the airEkey Care & Protect service package, you have all-round protection, even if something goes wrong.

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What services are included airEkey Care & Protect included?

24/7 locksmith 

You can reach the emergency hotline 24 hours a day, 7 days a week.

airEkey Premium Support

Do you have specific questions about your airEkey products? With Care & Protect we guarantee you prioritized premium support via your airEkey account: We will get back to you within 3 hours during our business hours.

Immediate product exchange

Is a complaint about your airEkey Smart Lock necessary? In the event of damage, we will immediately send you a new device. So you don't have to wait long for your airEkey replacement product.

locked out? No problem!

If you've locked yourself out or the Smart Lock is on strike, airEkey Care & Protect is a 24/7 emergency hotline. We will assist you remotely

Urgent question for our team? We're here for you!

So that you don't have to wait long for your Smart Lock in the event of a warranty claim, you will immediately receive a replacement with an equivalent airEkey product. We will send you a new device before we receive the defective product.

Frequently asked questions about airEkey Care & Protect